Receptionist Skills & Customer Relationship Management (CRM) -CPD Approved Training

**2 in 1 Receptionist Skills & Customer Relationship Management (CRM) -CPD Approved Training bundle**

Did you know, 86% of consumers say they're willing to pay more for a better customer experience? In today's competitive world, exceptional receptionists are no longer an option, they're a necessity.

Elevate your professional journey with our CPD Approved Training in Receptionist Skills & Customer Relationship Management (CRM). Across 14 comprehensive modules, you'll delve into the intricacies of telephone etiquette, business document writing, effective planning, and financial record keeping, all crucial elements for a successful career as a receptionist.

Learning Outcomes:

• Navigate the core duties and responsibilities of a receptionist with confidence.
• Develop impeccable telephone skills tailored for a business environment.
• Master the art of representing your organisation professionally.
• Acquire proficiency in mail services, shipping, and business travel reservations.
• Efficiently organise meetings, conferences, and maintain effective record-keeping systems.
• Hone business document writing for impactful communication.
• Cultivate organisational skills and effective time management techniques.

This Receptionist Skills & Customer Relationship Management (CRM) -CPD Approved Training Bundle Consists of the Following Courses:

• » Course 1: Receptionist Skills
• » Course 2: Customer Relationship Management (CRM)

Embark on a transformative journey with our CPD Approved Training in Receptionist Skills & CRM. Across 14 meticulously crafted modules, you'll delve into the nuances of receptionist responsibilities, telephone etiquette, business representation, and efficient record-keeping. Each module is a stepping stone towards building a strong foundation in customer relationship management. Uncover the secrets of effective communication, organisational prowess, and financial record keeping. Elevate your career as a receptionist and leave a lasting impact on your organisation. Enrol now to unlock the keys to success!

Course Curriculum:

• Module 01: Duties and Responsibilities of a Receptionist
• Module 02: Telephone Skills in a Business Environment
• Module 03: Representing Your Organisation as a Receptionist
• Module 04: Mail Services and Shipping
• Module 05: Business Travel Reservations
• Module 06: Organising Meeting and Conferences
• Module 07: Record Keeping and Filing Systems
• Module 08: Business Document Writing
• Module 09: Organisational Skills and Management
• Module 10: Effective Listening and Communication
• Module 11: Customer Service and Effective Handling
• Module 12: Effective Planning and Management
• Module 13: Financial Record Keeping and Budgeting
• Module 14: Time Management

• Aspiring receptionists seeking to hone their skills.
• Professionals transitioning to receptionist roles.
• Individuals aiming to excel in customer relationship management.
• Anyone interested in mastering organisational and communication skills.

• Receptionist: £18,000 - £25,000 per year
• Senior Receptionist: £25,000 - £30,000 per year
• Office Manager: £30,000 - £40,000 per year
• Customer Service Manager: £35,000 - £45,000 per year
• Administrative Coordinator: £22,000 - £28,000 per year
• Executive Assistant: £25,000 - £35,000 per year

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Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99